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What should a jeweller look for in a marketing agency?

Quick answer

Look for an agency that understands jewellery buying cycles, wedding and festival seasons, store-visit tracking and product photography. It should show results in footfall, enquiries and sales rather than likes, keep your ad accounts in your name, be transparent about fees, and know how to work with gold-rate pricing and catalogue feeds.

What should a jeweller look for in a marketing agency? — answered by UpSocially

Industry understanding

Jewellery marketing is seasonal, emotional and high value. An agency should understand bridal planning months ahead, festivals like Akshaya Tritiya and Diwali, regional design preferences, and how gold rates affect pricing and messaging. Ask how they would plan a full year, not just one campaign.

Creative capability

  • Product photography and video that show detail, shine and scale accurately.
  • Try-on reels with real models and customers.
  • Collection storytelling for bridal, daily-wear and gifting lines.
  • Consistent brand look across Instagram, website and ads.

Measurement beyond likes

  • Store visits and appointment bookings from ads.
  • WhatsApp and call enquiries by campaign.
  • Online sales and average order value for ecommerce.
  • Offline sales matched back to campaigns where possible.

Technical skills

  1. Google Merchant Center and product feeds for Shopping ads.
  2. Keeping feed prices in sync with gold rates.
  3. Local campaigns for each showroom.
  4. Website speed and product page SEO.

Ownership and fees

  • Ad accounts, catalogue and analytics in your name.
  • No hidden markup on ad spend.
  • Clear scope: what is included, what costs extra.

Questions to ask

How did you grow store visits for another jeweller? How do you plan around the wedding season? How will you report results each month? Strong answers will include numbers, timelines and examples, not just creative ideas.

Red flags

Agencies that only promise followers, use stock images, or cannot explain how they measure store visits are unlikely to move sales.

What to look for in a jewellery marketing agency
AreaLook for
Industry knowledgeWedding and festival planning
CreativeAccurate product photos and try-on reels
MeasurementVisits, enquiries and sales
TechnicalShopping feeds synced to gold rates
OwnershipAccounts in your name, no markup

Key takeaways

  1. Choose an agency that plans around wedding and festival seasons.
  2. Demand measurement of visits and sales, not likes.
  3. Keep ad accounts and catalogue in your name.
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