Privacy Policy

Last updated: 23 October 2026

This policy explains what personal information UpSocially collects through upsocially.in, why we collect it, who we share it with and the choices you have. We have written it in plain language. If anything is unclear, write to us and we will explain.

1. Who we are

UpSocially is a digital marketing and web development agency based in Bengaluru, India. In this policy, "we", "us" and "our" mean UpSocially, and "you" means anyone who visits our website or contacts us through it. We are responsible for the personal information described here.

2. What we collect

Information you give us

When you fill in a form on our website (for example a free audit request, a contact form or the pop-up enquiry form), we collect what you type in. Depending on the form, this can include:

• your name, phone or WhatsApp number and email address
• your business name, type of business, city or area
• anything you write in the message box, such as your goals or budget

If you message or call us on WhatsApp or by phone, we receive your number and whatever you choose to share in that conversation.

Information collected automatically

Along with a form submission we record the page you were on and, if present, the campaign details in the page address (such as utm_source or gclid). This tells us which page or advert led to your enquiry.

If you allow analytics cookies, Google Analytics records how you use the site: pages viewed, approximate location (city level), device and browser type, and how you arrived. We do not use this to identify you personally. See our Cookie Policy for details.

Like every website, our hosting servers keep short-term technical logs (such as IP address and browser type) to keep the site secure and working.

What we do not collect

We do not ask for, and you should not send us through the website, payment card or bank details, government ID numbers, passwords, or health information about yourself or your patients.

3. Why we use your information

• To reply to your enquiry: to contact you about the audit, proposal or question you asked for.
• To prepare and deliver our services: if you become a client, to plan and run the work we agree.
• To understand what works: to see which pages and campaigns bring enquiries, using analytics data in aggregate.
• To keep the website secure: to detect spam and misuse.
• To meet legal obligations: for example keeping records required by tax or other laws.

We process your information because you have given consent by submitting a form or contacting us, or because it is needed to respond to your request or to perform a contract with you. You can withdraw consent at any time (see section 8). We will not send you marketing messages unless you have asked for them, and every such message will tell you how to stop them.

4. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the website and our business, and only as much as they need:

• Web3Forms: delivers website form submissions to our inbox.
• Google: Google Analytics, only if you accept analytics cookies.
• Our email provider: receives and stores the emails and form notifications we get.
• Our web hosting provider: stores the website and its technical logs.
• WhatsApp (Meta): if you choose to contact us on WhatsApp.

Some of these providers process data outside India. Where that happens, we rely on their published privacy and security commitments. We may also disclose information if the law requires it, or to protect our rights or someone's safety.

5. How long we keep it

We keep enquiry details for up to 24 months after our last contact with you, so we can follow up on the conversation. Client records are kept for the length of the engagement and for as long as tax and accounting laws require afterwards. Analytics data is kept for the retention period set in our Google Analytics account. After that, we delete or anonymise it.

6. How we protect it

Our website runs over HTTPS, access to enquiries is limited to the people who need it, and we use reputable providers with their own security controls. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information and will tell you and the authorities if a breach affects you, as the law requires.

7. Cookies

We use a small number of cookies. Analytics cookies are only set if you accept them in the cookie banner. You can change your choice at any time using the Cookie settings link at the bottom of every page. Full details are in our Cookie Policy.

8. Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you and how we use it
• correct or update information that is wrong or incomplete
• delete your information, where we no longer need it or you withdraw consent
• stop using your information for a purpose you previously agreed to
• nominate someone to exercise these rights on your behalf

To make a request, email handle@upsocially.in with the subject "Privacy request". We will confirm your identity and reply within 30 days. You will not be charged for making a request.

9. Grievances

If you have a concern about how we handle your information, contact our Grievance Officer at handle@upsocially.in (subject: "Grievance") or write to the address below. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

10. Children

Our website and services are meant for businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.

11. Other websites

Our pages link to other websites, such as Google, government sources and our clients' sites. Their own privacy policies apply when you visit them.

12. Changes to this policy

We will update this page when our practices change and show the new date at the top. If a change is significant, we will make it clear on the website.

13. Contact us