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Should I sell on my own website or just on Instagram and WhatsApp?

Quick answer

Start on Instagram and WhatsApp while orders are few and you can handle them by chat. Move to your own website when you spend hours answering "price?" and "size?", lose orders after hours, or want buyers from Google and other cities. A website shows prices, sizes and stock and takes payment instantly.

Should I sell on my own website or just on Instagram and WhatsApp? — answered by UpSocially

Instagram and WhatsApp: good for

  • New boutiques testing designs.
  • Personal service and custom orders.
  • Small, frequently changing collections.

Where they hold you back

  • Every buyer must message you for price, size and stock.
  • Orders wait until someone replies.
  • Payment follow-ups and screenshots of UPI transfers.
  • No presence on Google Shopping or search.
  • Your shop disappears if the account is restricted.

What a website adds

  • Prices, sizes and stock shown upfront.
  • Cart, instant payment and order confirmation.
  • Automatic shipping updates.
  • Product pages that can show up on Google.

Best setup

Use Instagram for discovery and the website for checkout. Link products in posts and stories, and use WhatsApp for questions and custom orders.

Cost to switch

Simple store builders cost little to start. A full online store built by a developer usually costs ₹50,000–₹2,50,000 depending on products and features.

Start with your best-selling 30–50 products rather than the full collection; you can add more once orders flow.

Instagram/WhatsApp vs own website
Instagram + WhatsAppOwn website
Shows price and size upfrontOnly if you post itYes
Takes orders after hoursNoYes
Found on GoogleNoYes

Key numbers

Key takeaways

  1. Start on Instagram and WhatsApp while testing.
  2. Switch when chats slow down orders.
  3. Use Instagram for discovery and the website for checkout.
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