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What should a school ask before hiring a marketing agency?

Quick answer

Ask a school marketing agency for admissions results from other schools, how they plan around the admissions calendar, who creates campus content, how enquiries reach your admissions team, whether you own the ad accounts, and whether reports show campus visits and admissions rather than likes. Check they understand parent decision-making.

What should a school ask before hiring a marketing agency? — answered by UpSocially

Experience with schools

  • Which schools have you worked with, and what happened to their enquiries and admissions?
  • How do you plan campaigns around the admissions calendar?
  • How do you market different segments — preschool, primary, senior secondary?

Content and brand

  • Who will shoot campus photos and videos, and how often?
  • How will you show teaching quality and safety authentically?
  • How will you collect parent testimonials with consent?

Enquiry handling

  • How will enquiries reach our admissions office — instantly, via WhatsApp, in a CRM?
  • Can you help set up follow-up messages and campus visit booking?
  • How will you track enquiries through to admission?

Ownership and fees

  • Will the Google, Meta and analytics accounts be in the school’s name?
  • Is there a markup on ad spend?
  • What is included in the fee, and what is extra?

Reporting

  • Will reports show enquiries, campus visits and admissions by source?
  • How often will we review performance during peak season?

Good signs

A strong agency asks about seat targets per class, fee levels, catchment areas and your admissions process before proposing anything. It talks about parent trust, campus visits and admissions, not just follower growth.

Questions for a school marketing agency
AreaKey question
ExperienceAdmissions results for other schools?
PlanningHow do you plan around the admissions calendar?
EnquiriesHow do leads reach our office?
OwnershipAre accounts in the school's name?
ReportingVisits and admissions, not just likes?

Key takeaways

  1. Ask for admissions results, not follower growth.
  2. Check how enquiries reach your admissions team.
  3. Keep every account in the school's name.
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