How can a multi-speciality hospital attract patients from other cities?
Build detailed speciality and doctor pages that rank beyond your city, publish clear guidance for travelling patients, offer online first consultations under the Telemedicine…
How can a hospital improve its Google reviews ethically?
Quick answer
Ask satisfied patients for honest reviews at discharge or after follow-up visits, send a simple review link on WhatsApp, reply to every review politely without discussing medical details, and fix the issues negative reviews raise. Never buy reviews, offer anything in exchange or post reviews on patients' behalf.
A simple review process
- Train front-desk and discharge staff to ask satisfied patients for feedback.
- Send a short WhatsApp message with your Google review link the same day.
- Make it easy: one link per branch, so reviews land on the right profile.
Replying to reviews
- Thank every reviewer and keep replies short
- Never confirm that someone was a patient or mention their treatment
- Invite unhappy reviewers to contact a named person privately
What not to do
Buying reviews, offering discounts for reviews or writing reviews for patients breaks Google’s review policy and can lead to removal of reviews or the profile. The NMC’s 2026 guidelines also prohibit fake engagement and paid rankings.
Key takeaways
- Ask at discharge and follow-up
- Reply without sharing medical details
- Never buy or incentivise reviews
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